General Questions
What is 3D printing?
3D printing, also known as additive manufacturing, is a process of creating three-dimensional objects by layering material on top of each other based on a digital model. It allows for the production of complex shapes and structures that traditional manufacturing methods cannot achieve easily.
How does 3D printing work?
3D printing works by slicing a digital 3D model into thin horizontal layers and then printing each layer sequentially, building up the object layer by layer. This can be done using various materials such as plastics, metals, resins, and more.
What types of materials do you use for 3D printing?
We primarily use PLA (polylactic acid) and ABS (acrylonitrile butadiene styrene) plastics for our 3D printing projects. These materials are durable, versatile, and environmentally friendly. However, we also offer printing with other materials and colours upon request.
Product Information
Can you create custom designs?
Absolutely! Whether you are wanting to bring an idea into reality or have a custom part created we specialize in creating custom designs tailored to your specific needs and preferences. Whether you have a specific idea in mind or need assistance with design concepts, we're here to bring your vision to life.
What file formats do you accept for custom designs?
We accept various file formats for custom designs, including STL, OBJ, and 3MF. If you're unsure about the compatibility of your file format, feel free to reach out to us, and we'll be happy to assist you.
My item is lighter than expected
Due to the capabilities of 3D printing, the weight of a 3D printed item can vary depending on several factors, including the design, infill density, and the material used. Our standard printing process often utilizes a honeycomb or grid-like structure inside the object, known as infill, to provide internal support while minimizing material usage and weight. This results in lighter-weight items that maintain strength and durability. However, if you prefer a heavier feel for your item, please contact us, and we can discuss options such as adjusting infill density or using different materials to meet your preferences.
Ordering & Shipping
What are your shipping options?
We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on your location and the size of your order. You can select your preferred shipping method during checkout.
Do you offer international shipping?
Yes, we ship our products worldwide! However, please note that international shipping may incur additional costs and longer delivery times due to customs procedures. We recommend checking with your local customs office for more information.
My item was damaged or not what I ordered.
We apologize for any inconvenience caused. If you received a damaged item or if your order does not match what you expected, please contact us at Mint.prints@outlook.com as soon as possible. To expedite the process, please include your order number and clear photos of the damaged item or the discrepancy in your message. We will work swiftly to resolve the issue and ensure your complete satisfaction.